Solved

Mobile global pass ordered and payed but not received

  • 26 August 2021
  • 5 replies
  • 59 views
D
Rank

Hello,

 

Yesterday I ordered a mobile global pass, also payed it but I didn't receive it. How can we solve this?

I also send an email to zendesk.

 

Regards,

Davy

icon

Best answer by Davy1979 27 August 2021, 09:51

View original

5 replies

N
Userlevel 7
Badge +8

Hi, let me look into it for you. Can you provide me with your full name, email address and order number via a private message? Thanks, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
D
Rank

Thanks for the reply, but the problem is solved. :)

 

Regards,

Davy

N
Userlevel 7
Badge +8

Happy to hear that. Could you perhaps share how it was solved, so that it can also help fellow travellers? Thanks and have a great day :relaxed:

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
D
Rank

I got the reply from zendesk where I've mailed to.

I recommand that Eurail looks for this problem, I've seen some articles and reviews on the internet that I'm not the first with that problem: ordered and payed but nothing received.

N
Userlevel 7
Badge +8

Thanks for sharing! Will look into it.

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

Reply


Terms and Conditions & Privacy PolicyCookie settings