Skip to main content
Solved

Mobile pass - does not allow me to have travel days in September,

Iamintrouble

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

Thank you

Best answer by rvdborgt

Iamintrouble wrote:
rvdborgt wrote:
Iamintrouble wrote:

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

What is the validity period shown in My Pass?

I'm not sure what you mean by "it is the next calender date”. Is there an error message in the app? If so, could you post a screenshot?

Validity period is till 26.9.2022, if I go to calender and try to scroll from august to september it just does not allow it and automatically goes byck to august

  1. Which calendar is that? Where do you access it? If it's in My Pass (> Show ticket), then that is not where you activate travel days.
  2. Can you look for a journey in September?
  3. Can you save that journey to My Trip?
  4. In My Trip, can you add that journey to My Pass (activate the yellow switch) and does that prompt you to activate a travel day? (Only do this with a future travel date! Only a future travel day can be cancelled again.)
  5. After confirming to activate a new travel day, is the journey added to My Pass (listed below the barcode for that date)?
View original
Did this topic help you find an answer to your question?

5 replies

R
Railmaster
Forum|alt.badge.img+9
  • rvdborgt
  • Railmaster
  • 10641 replies
  • August 24, 2022
Iamintrouble wrote:

Thank you very much, if done with booking the ride first it works.

Good! The best is now to cancel your travel day because you never know what will happen. If something happens on the day of departure and you want to postpone your travel day then that won't be possible anymore. You can only cancel a travel day until midnight CET before it starts. Therefore, it's best never to activate a travel day in advance. Only do that shortly before boarding your first trains of the day.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Iamintrouble
  • Iamintrouble
  • Author
  • Rail rookie
  • 2 replies
  • August 24, 2022

Thank you very much, if done with booking the ride first it works.

R
Railmaster
Forum|alt.badge.img+9
  • rvdborgt
  • Railmaster
  • 10641 replies
  • Answer
  • August 24, 2022
Iamintrouble wrote:
rvdborgt wrote:
Iamintrouble wrote:

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

What is the validity period shown in My Pass?

I'm not sure what you mean by "it is the next calender date”. Is there an error message in the app? If so, could you post a screenshot?

Validity period is till 26.9.2022, if I go to calender and try to scroll from august to september it just does not allow it and automatically goes byck to august

  1. Which calendar is that? Where do you access it? If it's in My Pass (> Show ticket), then that is not where you activate travel days.
  2. Can you look for a journey in September?
  3. Can you save that journey to My Trip?
  4. In My Trip, can you add that journey to My Pass (activate the yellow switch) and does that prompt you to activate a travel day? (Only do this with a future travel date! Only a future travel day can be cancelled again.)
  5. After confirming to activate a new travel day, is the journey added to My Pass (listed below the barcode for that date)?
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Iamintrouble
1 person likes this
  • Iamintrouble
    Iamintrouble
Iamintrouble
  • Iamintrouble
  • Author
  • Rail rookie
  • 2 replies
  • August 24, 2022
rvdborgt wrote:
Iamintrouble wrote:

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

What is the validity period shown in My Pass?

I'm not sure what you mean by "it is the next calender date”. Is there an error message in the app? If so, could you post a screenshot?

Validity period is till 26.9.2022, if I go to calender and try to scroll from august to september it just does not allow it and automatically goes byck to august

R
Railmaster
Forum|alt.badge.img+9
  • rvdborgt
  • Railmaster
  • 10641 replies
  • August 24, 2022
Iamintrouble wrote:

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

What is the validity period shown in My Pass?

I'm not sure what you mean by "it is the next calender date”. Is there an error message in the app? If so, could you post a screenshot?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

Reply


Terms and Conditions & Privacy Policy