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Mobile Pass not showing in the app

  • 16 July 2021
  • 2 replies
  • 463 views

  • Right on track
  • 7 replies

I have a big problem. My pass is not showing in the app and I need this pass today.

 

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Best answer by Nanja 16 July 2021, 11:37

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Userlevel 7
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Hi MaH, I am sorry to hear that you are experiencing issues. I kindly ask you to follow the instructions so that we can prioritize and work on fixing it for you.

First you will need to reinstall the latest app version and do the actions that weren't working previously. If the issue is still there, please enable the error logs in the app (go to '’more'’  → click on '’settings'’ in the top right corner and enable error logging. Once done, we ask you to perform the actions one last time (as with enabling this setting we have permission to follow your actions).

Okay we reinstalled the app and now it works. 

Thank you very much!!

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