I have a big problem. My pass is not showing in the app and I need this pass today.
Answer
Mobile Pass not showing in the app
Best answer by Nanja
Hi MaH, I am sorry to hear that you are experiencing issues. I kindly ask you to follow the instructions so that we can prioritize and work on fixing it for you.
First you will need to reinstall the latest app version and do the actions that weren't working previously. If the issue is still there, please enable the error logs in the app (go to '’more'’ → click on '’settings'’ in the top right corner and enable error logging. Once done, we ask you to perform the actions one last time (as with enabling this setting we have permission to follow your actions).
Hi MaH, I am sorry to hear that you are experiencing issues. I kindly ask you to follow the instructions so that we can prioritize and work on fixing it for you.
First you will need to reinstall the latest app version and do the actions that weren't working previously. If the issue is still there, please enable the error logs in the app (go to '’more'’ → click on '’settings'’ in the top right corner and enable error logging. Once done, we ask you to perform the actions one last time (as with enabling this setting we have permission to follow your actions).
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.