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Mobile pass not working; my trips are not staying loaded. What should I do?

  • April 13, 2022
  • 3 replies
  • 87 views
R

I have a iPhone 13 max pro.  It’s running on iOS 15.4.1 and up to date.   The Eurail app is on 23.0 update.   
my trips are not staying loaded on my phone when I close out of the app.   I am traveling next week.   What should I do 

Best answer by rvdborgt

Then enable error logging (More > Settings, at the bottom) and contact customer service. Be sure to mention when you start travelling.

    3 replies

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • April 14, 2022

    Do you have 23.0.0 or 23.0.1? It should be the latter. If not, update the app.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    R
    • rustiemai
    • Author
    • Rail rookie
    • April 14, 2022

    I have 23.0.1 update 

     

    R
    Railmaster
    Forum|alt.badge.img+10
    • rvdborgt
    • Railmaster
    • Answer
    • April 14, 2022

    Then enable error logging (More > Settings, at the bottom) and contact customer service. Be sure to mention when you start travelling.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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