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Mobile pass not working; my trips are not staying loaded. What should I do?

  • 14 April 2022
  • 3 replies
  • 87 views
R

I have a iPhone 13 max pro.  It’s running on iOS 15.4.1 and up to date.   The Eurail app is on 23.0 update.   
my trips are not staying loaded on my phone when I close out of the app.   I am traveling next week.   What should I do 

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Best answer by rvdborgt 14 April 2022, 07:43

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R
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Userlevel 7
Badge +9

Do you have 23.0.0 or 23.0.1? It should be the latter. If not, update the app.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
R

I have 23.0.1 update 

 

R
Rank
Userlevel 7
Badge +9

Then enable error logging (More > Settings, at the bottom) and contact customer service. Be sure to mention when you start travelling.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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