mobile pass problems

  • 10 October 2021
  • 1 reply

I have a 7 day/month mobile pass.  Once we booked the 1st day (QR code) we tried to add the next day’s trip but the App won’t let us.  We can input the journey but can’t get the QR code to reserve the trains.  Haven’t tried the 3rd day.  What’s the problem?  Need answer ASAP. Thanks, mgg


Best answer by Nanja 11 October 2021, 11:21

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Userlevel 6
Badge +7

Hi Maria, the ticket with QR code is not needed to make a reservation. You can show your ticket in just 2 taps:

  • Go to My Pass
  • Tap 'Show ticket'

The ticket, is shown to the ticket inspector (together with the separate reservation - if required for the train you are planning to take). 

What do you see when tapping '’show ticket'’?