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Question

Move sn active pass to another device

  • August 19, 2026
  • 2 replies
  • 18 views
A

Hi. Just looking for a bit of help. I am leaving today but my husband has had to delay his departure until tomorrow unfortunately. I have tried to move his active pass to his phone this morning but it doesn’t give me an option to move pass as I think it should for. It just says this pass is active on another device. Go back or contact us. Others talk about the option to move it. What am I doing wrong??? Thank you 🙏 

    2 replies

    Marvin Heer
    Engin-ius
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    • Marvin Heer
    • Engin-ius
    • August 19, 2026

    You should be able to move your active pass once to a new device.

    https://www.interrail.com/en/interrail-passes/interrail-mobile-pass/mobile-pass-faq/can-we-transfer-passes-between-devices-so-we-can-split-up-during-our-trip

    Otherwise you have to contact support.

    But in general i would always recommend each person to add the Pass on their own Device to avoid situation like this.

    I speak german 🇩🇪, english 🇬🇧, and i understand a bit of french
    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • August 19, 2026

    ​@Eurail Community Moderator We have been seeing a lot of requests like this recently (here and in various Facebook groups). Is it not possible anymore to move a pass yourself? If so, when will that become possible again?

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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