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Hello,

Bit of a panic! We bought a 5 day pass for 2 adults, a youth and a child (11 years old) When we have looked at the pass to book some train reservations her name does not appear. Has anyone had experience of this? Is there something I am missing? We have an email from Eurail where it says 2 adults, 1 youth and 1 child. But the child doesn’t appear on the pass app.

I have been trying to get in touch with customer services but I have only managed to chat with a bot and they have been no help at all. 

Please could anyone give me some information?

Many thanks,

Chris

Hello, Please get in touch with customer service via this link. They will come to you prioritising people that are currently travelling. 


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