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My paper pass doesn't have a cover number?


Hi! 

My paper pass doesn’t seem to include cover number (capital letter I and 8 digits). Last time I traveled in 2019 I didn’t have this problem, and the cover number was printed where it should be. I managed to book reservations without it (for example Swedish SJ accepted my order number as a pass number) but I would like to have my cover number if I need it later. I’d also like to use RailPlanner app, now I can’t connect my pass to my trip. Can someone help and send me my cover number?

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Best answer by Anonymous 11 May 2022, 17:02

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Userlevel 7
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Yes shure, you will get help by Eurail Staff @Nanja @Marion

Userlevel 7
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The pass cover number should be above the QR code:

https://www.interrail.eu/en/support/reservations/where-can-i-find-my-paper-pass-cover-number

I know, but it is not. And it’s not anywhere else either so I’m a bit confused 😄

Userlevel 7
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I know, but it is not. And it’s not anywhere else either so I’m a bit confused 😄

Very strange. Where did you buy it? Some time ago there was someone here who bought an Interrail from a travel agent and received it in a very old cover, that should have been thrown away years ago, as we were able to see after they posted pictures.

I know, but it is not. And it’s not anywhere else either so I’m a bit confused 😄

Very strange. Where did you buy it? Some time ago there was someone here who bought an Interrail from a travel agent and received it in a very old cover, that should have been thrown away years ago, as we were able to see after they posted pictures.

I bought my pass directly from Interrail, so that shouldn’t be the problem. Hopefully someone from the staff could help me, but I guess I can manage my trip without the cover number too.

Hi! 

My paper pass doesn’t seem to include cover number (capital letter I and 8 digits). Last time I traveled in 2019 I didn’t have this problem, and the cover number was printed where it should be. I managed to book reservations without it (for example Swedish SJ accepted my order number as a pass number) but I would like to have my cover number if I need it later. I’d also like to use RailPlanner app, now I can’t connect my pass to my trip. Can someone help and send me my cover number?

Hi @melonimaa,

This is indeed very strange and should not have happened. I reached out to internal colleagues to ask for the reason. I also sent you a private message. :) 

 

Cheers!

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