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My pass has the incorrect date of birth and address.


Francesco Laghezza

Hi guys, some friends buy me the pass and they put on it uncorrect date of birth and uncorrect address. So i must change it but i don't know how to do it. Please help me.

Best answer by AnnaB

You need to contact Customer Support through this form and see if it is possible to get the data changed. 

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly

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  • Railly clever
  • 5941 replies
  • Answer
  • June 28, 2022

You need to contact Customer Support through this form and see if it is possible to get the data changed. 

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly


Francesco Laghezza

Ok thanks, i'll try.


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