Need reactivation code after reset phone (already logged in on other devices)

  • 25 June 2022
  • 2 replies

Travelling in two days!!

I had to reset my phone, now I get the error message: already logged in on another device. And cannot activate my mobile pass.


Moderator note: personal information has been removed for privacy reasons


Best answer by Al_G 25 June 2022, 15:56

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2 replies

Userlevel 7
Badge +4

You need to send your info directly to customer services, use this link


also edit that question to remove your details from here as it is an open forum and that is information you do not want to display to everyone.

Userlevel 7
Badge +9

Only Customer Support can disconnect the pass from your old phone. Only then can you connect your pass to the new phone.

You should immediately contact Customer Support through the form in the link above.

Customer Support is overloaded with requests so you need to clearly write that you will be travelling tomorrow m and that you can't start your travel without help, so that Customer Support can prioritise your request correctly.

Please also write your pass number in the request. The pass number is in your confirmation email and in your Interrail/Eurail account.