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No confirmation after purchase 4 mobile passes

Sandy Van de Craats

Hi all, yesterday I bought 4 mobile passes (2 adults and 2 youth) and I didnt recieve a confirmation in my emailbox.

I tried many times to chat, send email messages to solve my problem, without success.

I really need asap a solution for this problem, couldnt do a call to a support desk.

My email is correct, I checked my spam, nothing.

In my acccount I tried many times to resend the confirmation, nothing!!

 

HELP!

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Best answer by Claudi. 16 August 2022, 10:00

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4 replies

seewulf
Rank
Userlevel 7
Badge +14

Maybe wrong email by mistake? I sometimes forget to write my email englishstyle as my name contains “Umlaute” ö = oe in english.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
R
Rank
Userlevel 7
Badge +9

The pass numbers are all you need really and these should also be visible in your account. In the Order Overview, click on Traveller Details.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
M
Rank
Userlevel 7
Badge +5

En als het zo luek is dat je nog eens wil: gewoon bij NS-INern of treinreiswinkel-veel sneller en minder gedoe

C
Userlevel 4
Badge +2

Hello Sandy, I am sorry that your passes took longer to reach you than expected. Mobile passes should reach you within 30 minutes of purchase. If that's not the case, that might indicate either an issuing error on our side or a typo in the email address. It seems that these passes were activated and used so I'm hoping that this issue was satisfactorily resolved :) 

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