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Please give some more information. 

What did you buy? A pass? A reservation?

Where did you buy it?

Exactly what are you missing?


Reservation seats

Online in Eurail 

there is no any record in the page after the payment 


Ok. 

You should get both a confirmation email and you should see the reservations in your Eurail account. Can you see the reservations in your account?

For what route was the reservation? When are you travelling?


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