HI, I have a global pass on the app. Some time ago I took the dates and the trains and I activated the code (stupid me). Later on I changed my mind and, since I saw it was possible to cancel the trains and reschedule and I did it. Now it says that I can’t activate the new trains cause I have “no travel days left”. And it doesn't make me cancel the travel days either. I’m supposed to start my interrail tomorrow, what can I do??
Best answer by AnnaB
View originalYou must have activeted the pass and travel days earlier.
Can you post a screen shot of your Trip and of your pass. Remove any personal information.
It is cases like this that make the experienced travellers in the community give the advice: Don't activate your pass until just before boarding the first train of your travel and never connect a journey to your pass before you are 100% sure that you will board the train. Read more below.
Activation of pass
During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.
It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.
Activation of travel day
The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.
What you can do is try to contact Customer Support through this from and describe the situation. Say that you are travelling tomorrow. I doubt though that thay can do anything. In that case you need to buy a new pass.
https://eurail.zendesk.com/hc/en-001/requests/new
Customer support might add back travel days. I've seen this happening but there's no guarantee.
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