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Not able to activate my global pass - ''something went wrong''

  • 10 May 2022
  • 1 reply
  • 99 views

Hi

I have installed Rail Planner App, and added 4 pass number 

I added some trip which is in future dates but I am not able to activate it.

error is “Something went wrong”

Please try again, or contact customer service if this keep happening.

 

Regards

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Best answer by rvdborgt 5 June 2022, 14:19

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Userlevel 7
Badge +9

First install any app updates.

If that doesn't help, enable error logging via More > Settings, scroll to the bottom.

Then contact customer service and give them all details. Also mention your travel date so they can prioritise correctly.

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