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Not able to activate my global pass - ''something went wrong''

Hi

I have installed Rail Planner App, and added 4 pass number

I added some trip which is in future dates but I am not able to activate it.

error is “Something went wrong”

Please try again, or contact customer service if this keep happening.

Regards

Best answer by rvdborgt

First install any app updates.

If that doesn't help, enable error logging via More > Settings, scroll to the bottom.

Then contact customer service and give them all details. Also mention your travel date so they can prioritise correctly.

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+9

First install any app updates.

If that doesn't help, enable error logging via More > Settings, scroll to the bottom.

Then contact customer service and give them all details. Also mention your travel date so they can prioritise correctly.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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