Skip to main content
Answer

Not all trips are added to the app

  • July 25, 2022
  • 6 replies
  • 91 views
J

Hej,

Adding two trips (connections I found in the planning tool), only one trip was added to the ticket the other never appeared, however the slider in the planning tool shows that it is added.

Is this a common issue? What to do about it? Anyone out their with the same problems?

(In my special case it doesn't matter because I have 9 euro ticket for the part which doesn't appear on the ticket.But affecting high-speed trains and other countries it would be an issue.)

Best answer by rvdborgt

That is strange. So you say the journey was added to the pass with the yellow slider, but it doesn't appear on the pass? I've never heard that before.

  1. Check for updates. App version should be 24.2.0 (Check under More, scroll to the bottom).
  2. Restart your app.
  3. Restart your phone.
  4. Do you have iPhone or Android? Which version of the operating system?
  5. If nothing helps, go to More > Settings, scroll to the bottom and enable error logging.
  6. Create a new request for customer service here:
    https://eurail.zendesk.com/hc/en-001/requests/new
    Include al details, also screenshots of My Trip (showing the journey with the yellow switch) and My Pass (showing the missing trains).
  7. Also send your device ID to customer service, see:
    https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-

6 replies

A
Railly clever
Forum|alt.badge.img+10
  • AnnaB
  • Railly clever
  • July 25, 2022

@rvdborgt Any ideas?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Railmaster
Forum|alt.badge.img+10
  • rvdborgt
  • Railmaster
  • Answer
  • July 25, 2022

That is strange. So you say the journey was added to the pass with the yellow slider, but it doesn't appear on the pass? I've never heard that before.

  1. Check for updates. App version should be 24.2.0 (Check under More, scroll to the bottom).
  2. Restart your app.
  3. Restart your phone.
  4. Do you have iPhone or Android? Which version of the operating system?
  5. If nothing helps, go to More > Settings, scroll to the bottom and enable error logging.
  6. Create a new request for customer service here:
    https://eurail.zendesk.com/hc/en-001/requests/new
    Include al details, also screenshots of My Trip (showing the journey with the yellow switch) and My Pass (showing the missing trains).
  7. Also send your device ID to customer service, see:
    https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
J

Yes it is odd. I have a iPhone. Should be a quit recent version of the app since I added it only two weeks ago, didn't check though. Restarted everything that can be restarted and redid everything that kan be redone.  The problem keeps reappearing. However ticket control on the train that wouldn't be added checkt the ticket and didn't appose

A
Railly clever
Forum|alt.badge.img+10
  • AnnaB
  • Railly clever
  • July 25, 2022

Have you added any trips manually?

@Johannes Barth 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
J

Nope not today, when I did it worked however.

A
Railly clever
Forum|alt.badge.img+10
  • AnnaB
  • Railly clever
  • July 25, 2022

Have you added trips manually previously? 

There has been a bug that made journeys dissappear on IPhones if you added trips manually. 

 

Try to enable flight mode or switch off the connection to Internet. I have heard that the app might work better off-line if the connection to Internet is weak.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Terms and Conditions & Privacy PolicyAccessibility statement