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not letting me select start date for activation

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Hi, I’m looking to travel in summer, and I’m trying to select my start date to activate my mobile pass. It will only let me pick the day after, not any dates before it. Has this happened to anyone, what should I do? 
Customer service haven’t responded 

Best answer by Marion

gracegilbey wrote:

Hi, I’m looking to travel in summer, and I’m trying to select my start date to activate my mobile pass. It will only let me pick the day after, not any dates before it. Has this happened to anyone, what should I do? 
Customer service haven’t responded 

Hi Gracegilbey, I’m sorry to hear that you are experiencing issues. As a quick fix, make sure you have the last version of the app. You can try to close the app and open it again too. Our customer service will do its best to come back to you as soon as possible. Cheers,

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6 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10502 replies
  • April 26, 2022

What do you mean with "It will only let me pick the day after”?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
G
  • gracegilbey
  • Author
  • Rail rookie
  • 2 replies
  • April 26, 2022

I want to pick a date, say 1st June, but it won’t let me, it will only give me the option of 2nd of June onwards 

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10502 replies
  • April 26, 2022

And that's in the app? You should be able to select any date, including today (but don't do that, since then you can't cancel it).

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
G
  • gracegilbey
  • Author
  • Rail rookie
  • 2 replies
  • April 26, 2022

I know so I don’t know what to do, if you delete the app, does the pass delete? Can I delete it and re add the pass? 

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10502 replies
  • April 26, 2022
gracegilbey wrote:

I know so I don’t know what to do, if you delete the app, does the pass delete? Can I delete it and re add the pass? 

I've seen reports of people who did that and did not need to add the pass again. No guarantees of course...

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Marion
Full steam ahead
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  • Marion
  • Retired Eurail Moderator
  • 86 replies
  • Answer
  • April 29, 2022
gracegilbey wrote:

Hi, I’m looking to travel in summer, and I’m trying to select my start date to activate my mobile pass. It will only let me pick the day after, not any dates before it. Has this happened to anyone, what should I do? 
Customer service haven’t responded 

Hi Gracegilbey, I’m sorry to hear that you are experiencing issues. As a quick fix, make sure you have the last version of the app. You can try to close the app and open it again too. Our customer service will do its best to come back to you as soon as possible. Cheers,

Please ask questions in the forum instead of sending me a private message, as I won’t be able to respond to those.

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