Hi to everybody!

I am getting crazy since 20 days trying to get help with a series of problems with interrail:

I wanted to buy a ticket for my daughter, but when I did it, the payment procedure seemed not to work, there was no message of successful payment and I was receiving no confirmation email. Sometimes it happens with online payments, so I went on trying more than once. The next day I realized the payment had been taken 4 times from my bank account.

I activate the procedure for having refunded 3 of the 4 tickets through my account on the Interrail website, but as I logged in again the next day to see if there was any news, I found out that the three requests for refund had disappeared from my account.

Meanwhile, we are trying since 20 days to activate the 4th pass on the app and it does not work. We receive only automatic answers by the customer service, that do not help us further. The app version is the last one.

I am getting really frustrated, since they took a lot of money from my bank account, the one ticket I kept does not work, the others simply disappeared and I am not sure if I will manage to have the money back, since I receive no assistance about it - apart they said yes, it is true, your requests for a refund have disappeared from our system, sorry (!) -, and in the meanwhile my daughter have started her trip so I have to buy further normal tickets for her on top of it.

Does anybody know if there is a way to speak with a real person from the customer service? Is there an office, a real place somewhere, a telephone number, I mean, a way to get real assistance?

Thanks! Silvia