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Notification in ''my Pass'' in Rail Planner app: - "Something went wrong" "We couldn't load your Pass details. Make sure you are online and try again."

  • 29 May 2022
  • 1 reply
  • 115 views
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  • 000
  • New aboard
  • 0 replies

Hi, when I click "My Pass" in the Rail Planner app it loads and says:

 

"Something went wrong"

"We couldn't load your Pass details. Make sure you are online and try again."

 

I am using Wi-Fi. My phone and Rail Planner app are up to date, I reinstalled the app and restarted my phone but still the same issue. I also clicked "Enable error logging".

 

I am in the middle of my travels and am travelling tomorrow. Help.

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Best answer by Camilo. 5 August 2022, 13:08

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Camilo.
Userlevel 6
Badge +3

Hi @000 

 

This answer might come too late, but for future reference: Reinstalling the App might work, but I would also advice you to restart your Phone. If nothing of this works, please get in contact with our customer service support. 

Have a lovely day!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

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