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One journey is accidentally counted as a travel day so I can't take my last journey

  • 9 June 2022
  • 1 reply
  • 105 views
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Hello,

Together with a group of friends, I am traveling with a won DiscoverEU ticket and the Interrail Pass application. We travel from May 26 and end on June 11. We still have two days of travel. My problem is that today I tried to book a ticket in the application from Vienna to Warsaw (11/06) and the application showed that I had used all the days. Searching for a problem, I came across a history of journeys in which I found the theoretically completed journey (2.06) that did not take place - as a result, I have one day less travel left, so I cannot book a ticket for the last day of travel. The other members of my group do not have any problems with the application. I sincerely hope that I will be able to count on your help.

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Best answer by seewulf 9 June 2022, 17:27

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seewulf
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Here in the community nobody can assist you as only Customer Service can correct Traveldays :/
https://eurail.zendesk.com/hc/en-001/requests/new

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers

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