Please contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Something must have gone wrong.

Thanks 

Thanks for the comment, rvdborgt. Customer service replied and explained the passes are promo ones which has a different activation policy. However I was not informed about this during or after the booking. Now I can only apply for exchange or 85% refund which is not very fair.

Where did you but the pass? Some promotion passes have different activation conditions, but that a pass bought in December must be activated by 1st of February sounds very strange. 

@Camilo. @Mukhammad Can you please look into this?

There was indeed a sale last autumn from October to December : https://www.raileurope.com/en/blog/german-rail-pass-autumn-special-2023 (for example)

The discounted passes must be activated by 1st February (but there always were regular ones available). As far as I remember it was explained on the website. You should be able to exchange them which is better than nothing!

Here is how the website looked : https://web.archive.org/web/20231129093831/https://www.eurail.com/en/eurail-passes/one-country-pass/german-rail-pass

I bought them through Eurail.com official website.

As said on my post there was a sale at that point and you couldn’t have overlooked it → here is how the website looked : https://web.archive.org/web/20231129093831/https://www.eurail.com/en/eurail-passes/one-country-pass/german-rail-pass

It’s amazing you were able to find the past active link!  According to your link, the 7 days in one month pass costs $227, but I paid for $294 pp. Not sure if this is worth to clarify….

Prices are not adding up… it’s weird I agree.

227$/251$ is the youth price though → adult was 284$ instead of 315$ so why did you pay 294...

Sorry, the $227 was the youth rate. Adult was $284, $10 less than what I paid. Ok, I guess it was a promo price. I did not pay extra attention on the conditions for the sale below. thank you very much for the helpful info. Do you think it’s worth to pay the Plus upgrade?

I want to know why too…That was the price I was asked to pay….-_-

$227 sounds like the price for a Youth pass - that’s what the website defaults to. So I guess that explains the price on @thibcabe‘s screenshot.

It looks like the reduced validity was explained on that page, but I think Eurail could make it clearer. It says you can travel up to 11 months later, with an asterisk that promotional passes might be different. This is a promotional pass, so it is different. It would be more helpful it they put the actual terms.

I have a possible explanation :

• the sale was applied to the new 2024 prices (although I don’t think they were in force on 9th December?) : current price is 342$ → minus 10% = 294$

EDIT : B-Europe doesn’t mention which prices were used… https://public-pf.b-europe.com/fr/Producten/Details?id=bca89936-97ff-4373-8d37-ce6548119aea

Maybe @rvdborgt could help ?

Sorry I posted a wrong rate on that screenshot. Should be $284 for one adult according to the promo link provided by @thibcabe 

That was a good guess. This pass definitely not saving me any dollars but costs $80 more pp than buying point to point tickets…..I will try to do the exchange. Thank you so much for helping.

You should be able to get a Twin Pass to save money. Let me check. EDIT : I can't find a way to get them anymore as DB seem to redirect me to eurail.com...

Although I don't think these are sold by Eurail so it might complicate things further... sorry

$227 sounds like the price for a Youth pass - that’s what the website defaults to. So I guess that explains the price on @thibcabe‘s screenshot.

It looks like the reduced validity was explained on that page, but I think Eurail could make it clearer. It says you can travel up to 11 months later, with an asterisk that promotional passes might be different. This is a promotional pass, so it is different. It would be more helpful it they put the actual terms.

 

The “Buy now, travel up to 11 months later” is a joke. That should be deleted and be replaced with the actual terms and conditions instead. So misleading

Eventually, I applied to exchange these “Promo Passes” into regular 5 days in one month which is the exact same amount of cost I paid. Very tricky website, be aware of any unforeseen expectation. Thank you @thibcabe @ralderton @AnnaB for helping.