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Only 55 days given to activate mobile Eurail German Rail Pass instead of 11 months from purchase

  • 23 January 2024
  • 19 replies
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I purchased 3 mobile Flexi pass {7 days in one month) on December 9 2023. But on app shows “activate pass by February 1 2024” Since The latest activation date and the latest start date is 11 months after purchase, I have no idea why my last activation date is Feb 1st 2024? These passes will be completely NOT useable for my trip in Germany which starts on March 30th 2024. Please help! Thank you.

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Best answer by thibcabe 23 January 2024, 13:31

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Userlevel 7
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Please contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Something must have gone wrong.

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Thanks 

Please contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Something must have gone wrong.

Thanks for the comment, rvdborgt. Customer service replied and explained the passes are promo ones which has a different activation policy. However I was not informed about this during or after the booking. Now I can only apply for exchange or 85% refund which is not very fair.

Userlevel 7
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Where did you but the pass? Some promotion passes have different activation conditions, but that a pass bought in December must be activated by 1st of February sounds very strange. 

@Camilo. @Mukhammad Can you please look into this?

Userlevel 7
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There was indeed a sale last autumn from October to December : https://www.raileurope.com/en/blog/german-rail-pass-autumn-special-2023 (for example)

The discounted passes must be activated by 1st February (but there always were regular ones available). As far as I remember it was explained on the website. You should be able to exchange them which is better than nothing!

Here is how the website looked : https://web.archive.org/web/20231129093831/https://www.eurail.com/en/eurail-passes/one-country-pass/german-rail-pass

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Where did you but the pass? Some promotion passes have different activation conditions, but that a pass bought in December must be activated by 1st of February sounds very strange. 

@Camilo. @Mukhammad Can you please look into this?

I bought them through Eurail.com official website.

 

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Where did you but the pass? Some promotion passes have different activation conditions, but that a pass bought in December must be activated by 1st of February sounds very strange. 

@Camilo. @Mukhammad Can you please look into this?

 

Userlevel 7
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As said on my post there was a sale at that point and you couldn’t have overlooked it → here is how the website looked : https://web.archive.org/web/20231129093831/https://www.eurail.com/en/eurail-passes/one-country-pass/german-rail-pass

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There was indeed a sale last autumn from October to December : https://www.raileurope.com/en/blog/german-rail-pass-autumn-special-2023 (for example)

The discounted passes must be activated by 1st February (but there always were regular ones available). As far as I remember it was explained on the website. You should be able to exchange them which is better than nothing!

Here is how the website looked : https://web.archive.org/web/20231129093831/https://www.eurail.com/en/eurail-passes/one-country-pass/german-rail-pass

It’s amazing you were able to find the past active link!  According to your link, the 7 days in one month pass costs $227, but I paid for $294 pp. Not sure if this is worth to clarify….

 

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There was indeed a sale last autumn from October to December : https://www.raileurope.com/en/blog/german-rail-pass-autumn-special-2023 (for example)

The discounted passes must be activated by 1st February (but there always were regular ones available). As far as I remember it was explained on the website. You should be able to exchange them which is better than nothing!

Here is how the website looked : https://web.archive.org/web/20231129093831/https://www.eurail.com/en/eurail-passes/one-country-pass/german-rail-pass

 

Userlevel 7
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Prices are not adding up… it’s weird I agree.

227$/251$ is the youth price though → adult was 284$ instead of 315$ so why did you pay 294...

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As said on my post there was a sale at that point and you couldn’t have overlooked it → here is how the website looked : https://web.archive.org/web/20231129093831/https://www.eurail.com/en/eurail-passes/one-country-pass/german-rail-pass

Sorry, the $227 was the youth rate. Adult was $284, $10 less than what I paid. Ok, I guess it was a promo price. I did not pay extra attention on the conditions for the sale below. thank you very much for the helpful info. Do you think it’s worth to pay the Plus upgrade?

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Prices are not adding up… it’s weird I agree.

227$/251$ is the youth price though → adult was 284$ instead of 315$ so why did you pay 294...

I want to know why too…That was the price I was asked to pay….-_-

Userlevel 7
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$227 sounds like the price for a Youth pass - that’s what the website defaults to. So I guess that explains the price on @thibcabe‘s screenshot.

It looks like the reduced validity was explained on that page, but I think Eurail could make it clearer. It says you can travel up to 11 months later, with an asterisk that promotional passes might be different. This is a promotional pass, so it is different. It would be more helpful it they put the actual terms.

 

Userlevel 7
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I have a possible explanation :

  • the sale was applied to the new 2024 prices (although I don’t think they were in force on 9th December?) : current price is 342$ → minus 10% = 294$

EDIT : B-Europe doesn’t mention which prices were used… https://public-pf.b-europe.com/fr/Producten/Details?id=bca89936-97ff-4373-8d37-ce6548119aea

Maybe @rvdborgt could help ?

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$227 sounds like the price for a Youth pass - that’s what the website defaults to. So I guess that explains the price on @thibcabe ‘s screenshot.

Sorry I posted a wrong rate on that screenshot. Should be $284 for one adult according to the promo link provided by @thibcabe 

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I have a possible explanation :

  • the sale was applied to the new 2024 prices (although I don’t think they were in force on 9th December?) : current price is 342$ → minus 10% = 294$

That was a good guess. This pass definitely not saving me any dollars but costs $80 more pp than buying point to point tickets…..I will try to do the exchange. Thank you so much for helping.

Userlevel 7
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You should be able to get a Twin Pass to save money. Let me check. EDIT : I can't find a way to get them anymore as DB seem to redirect me to eurail.com...

Although I don't think these are sold by Eurail so it might complicate things further... sorry

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$227 sounds like the price for a Youth pass - that’s what the website defaults to. So I guess that explains the price on @thibcabe‘s screenshot.

It looks like the reduced validity was explained on that page, but I think Eurail could make it clearer. It says you can travel up to 11 months later, with an asterisk that promotional passes might be different. This is a promotional pass, so it is different. It would be more helpful it they put the actual terms.

 

The “Buy now, travel up to 11 months later” is a joke. That should be deleted and be replaced with the actual terms and conditions instead. So misleading😤

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Eventually, I applied to exchange these “Promo Passes” into regular 5 days in one month which is the exact same amount of cost I paid. Very tricky website, be aware of any unforeseen expectation. Thank you @thibcabe @ralderton @AnnaB for helping. 🙇

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