I had purchased 2 mobile passes for me and my friend and didn’t receive any email for confirmation. I am already on my trip and will be leaving to my next destination soon. We are worried and don’t know what to do. I tried to resend my confirmation email but when I log in it says I have no pass purchases or orders or anything and in my bank account I paid for both.
Best answer by AnnaB
You need to contact Customer Support. Use this form and say that you are currently travelling.
https://eurail.zendesk.com/hc/en-001/requests/new
You need to contact Customer Support. Use this form and say that you are currently travelling.
https://eurail.zendesk.com/hc/en-001/requests/new
i have the same issue i paid for mobile pass but nothing about purchase no email no history.couldnt contact wiht customer service dont know what to do
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