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Paper pass sent back, due to travel in 1 week


URGENT! My paper pass was sent back to the Netherlands as they couldn’t find my delivery address in the UK. I am due to leave on May 23rd, is there any way I can get my paper pass in time? Thank you!

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Best answer by AnnaB 15 May 2022, 19:37

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You need to contact Customer Support and ask for help. Tell them that it is an urgent matter as you will be traveling soon. Here is the form that you can use to contact Customer Support.

https://eurail.zendesk.com/hc/en-001/requests/new

I have contacted them via the link + Twitter + Facebook last week, but still have not heard anything

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