Pass activation

  • 15 April 2022
  • 1 reply

Hello, I’ve purchased my global pass, but then I went on to activate my pass on the application and on the last step (the third step) of the activation after you entered your first travel date, but it said “something went wrong” and I can’t process through. I contacted the eurail email&in-app service for almost 48 hour already but I still haven’t got any response. 
What can I do because I have to book my train for my upcoming trip? Thank you very much.


Best answer by rvdborgt 15 April 2022, 22:44

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Userlevel 7
Badge +9

When is your first travel day and did you mention that to customer service? Requests are prioritised for urgency.

Also, check if there's an app update. Maybe it fixes the problem.