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Pass activation; my passport ID card number is not working

  • May 19, 2022
  • 1 reply
  • 58 views

Cathal Farrelly

Hi all! I am currently in Amsterdam. I plan on moving to Berlin this afternoon… however, since Amsterdam was my first destination and I hadn’t planned how long I was staying, I decided I would activate my pass once I’m here. My passport ID card number isn’t working even though it’s  the exact same as my normal passport number. I cant activate my pass and any help would be greatly appreciated.

Best answer by rvdborgt

Hi all! I am currently in Amsterdam. I plan on moving to Berlin this afternoon… however, since Amsterdam was my first destination and I hadn’t planned how long I was staying, I decided I would activate my pass once I’m here. My passport ID card number isn’t working even though it’s  the exact same as my normal passport number. I cant activate my pass and any help would be greatly appreciated.

What do you mean by "is not working”? Is there an error message? If so, could you post a screenshot?

If this is in step 1 of the activation procedure, you need the pass number: the number that was sent to you in the confirmation email.

1 reply

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  • Railmaster
  • Answer
  • May 19, 2022

Hi all! I am currently in Amsterdam. I plan on moving to Berlin this afternoon… however, since Amsterdam was my first destination and I hadn’t planned how long I was staying, I decided I would activate my pass once I’m here. My passport ID card number isn’t working even though it’s  the exact same as my normal passport number. I cant activate my pass and any help would be greatly appreciated.

What do you mean by "is not working”? Is there an error message? If so, could you post a screenshot?

If this is in step 1 of the activation procedure, you need the pass number: the number that was sent to you in the confirmation email.