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Pass activation not possible

  • June 10, 2022
  • 3 replies
  • 84 views

Travelista

Hi all,

 

I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

Best answer by seewulf

Hi all,

 

I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

That is not a problem with the App it´s a problem with your Device.
As the keyboard is from the “Smartphone”
i´ve got a standard keyboard layout when i activated my pass :)

3 replies

seewulf
Railmaster
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  • Railmaster
  • Answer
  • June 10, 2022

Hi all,

 

I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

That is not a problem with the App it´s a problem with your Device.
As the keyboard is from the “Smartphone”
i´ve got a standard keyboard layout when i activated my pass :)


Travelista
  • Author
  • Rail rookie
  • June 10, 2022

Great, and how do I change that?


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  • Railmaster
  • June 18, 2022

Great, and how do I change that?

I'd try Googling something like: <phone brand> change keyboard