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Pass activation not possible

  • June 10, 2022
  • 5 replies
  • 130 views
Travelista

Hi all,

 

I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

Best answer by seewulf

Hi all,

 

I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

That is not a problem with the App it´s a problem with your Device.
As the keyboard is from the “Smartphone”
i´ve got a standard keyboard layout when i activated my pass :)

    5 replies

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • Answer
    • June 10, 2022

    Hi all,

     

    I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

    That is not a problem with the App it´s a problem with your Device.
    As the keyboard is from the “Smartphone”
    i´ve got a standard keyboard layout when i activated my pass :)

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Travelista
    • Travelista
    • Author
    • Rail rookie
    • June 10, 2022

    Great, and how do I change that?

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • June 18, 2022

    Great, and how do I change that?

    I'd try Googling something like: <phone brand> change keyboard

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    U
    • ul84lu
    • Rail rookie
    • July 12, 2026

    I have a problem. I have bought a pass for my mother, all things are correct but it says “activation not possible” when I look at her pass in my overview. What might be the problem? What step may I have forgotten to do? Thank you for all your help and support. 
    Best regards /Ulrika 

    R
    Railmaster
    Forum|alt.badge.img+10
    • rvdborgt
    • Railmaster
    • July 12, 2026

    I have bought a pass for my mother, all things are correct but it says “activation not possible” when I look at her pass in my overview. What might be the problem? What step may I have forgotten to do?

    I've never seen that.

    1. On what date did you buy it?
    2. What kind of pass is it?
    3. What is the latest activation date mentioned in the confirmation e-mail?
    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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