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\Pass codes to be activated on another device - Phone broken

D

Dear all,

I need urgently a staff to transfer my passes on my broken phone to another one. I am travelling now and cannot access to the app.

Best regards,

Delil Murat

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Best answer by rvdborgt 22 June 2022, 14:00

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R
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Contact customer support ASAP. Mention you are travelling right now and give them the pass number (from the confirmation mail) that needs to be moved to another device.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
D

Hi,

Already contacted the customer service but no answer. I am travelling now and need to get out from the train but once showed the passes. Need someone help me urgently.

Best regards,

Delil Murat

D

Still waiting an answer from a staff

R
Rank
Userlevel 7
Badge +9

@Marion @Magdalena @Felipe.iturrieta could you flag this to support?

@delil murat did you include the information I mentioned in your request to support? It is not enough to say your problem is urgent (people have very different opinions about what that means) and they need the pass number.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
D

Hello,

 

Solved on my own. Customer service too difficult to reach.

Best regards,

Delil

A
Rank
Userlevel 7
Badge +9

Hello,

 

Solved on my own. Customer service too difficult to reach.

Best regards,

Delil

How did you do that?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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