We are planning to travel in 10 days, but can't book reservations as the pass cover number is incorrect on both our passes. It has only 7 digits. Help!
Pass cover number is incorrect
Best answer by AnnaB
You are writing that you have Eurail passes, but if you are from the UK you should have Interrail passes.
You can call b-europe and make the reservation. No need of Pass Cover Number.
The phone call is rather expensive.
https://www.b-europe.com/EN/Contact/Contact-Centre
You might be able to call SNCF, but I'm not sure if they only book the Eurostar to Paris. You can try to call them first as it is cheaper than b-europe. No need of Pass Cover Number.
https://www.sncf.com/en/customer-service/contact-us/telephone
Press #85 for English, no booking fees, reservations are sent via e-mail
To get your Pass Cover Number, if you still will need it, you need to contact Customer Support through this form and ask for the Pass Cover Number. Make it clear that they have sent you passes with incorrect pass cover numbers.
https://eurail.zendesk.com/hc/en-001/requests/new
Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.
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