Hello, this is crazy... just as I was boarding a train my pass completely disappeared from the app and there is no way I can recover it. I tried everything. So I'm travelling with no ticket after posting all kinds of money for a 3-month continuous pass. This can't happen. The app is utter garbage. And there's no phone number to call for urgencies like this Anyone can help NOW?
Best answer by rvdborgt
View originalContact customer service NOW, give them all details (such as a screenshot of My Pass) and mention you are travelling. Also include your pass number (from the conformation mail or your account).
Also go to More > Settings, scroll to the bottom and enable error logging. That won't solve the problem but will help customer support.
What is the app version? See More and scroll to the bottom.
Do you have iOS or Android? Which OS version?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
