Hi there, on the last day of my trip my pass suddenly disconnected from saved trip and I had to re- add the pass but I lost all the data (journeys etc) that were connected to that pass. Can you advise how I can recover this / reconnect the pass to saved trip/ consolidate the two trips on to the one pass ? I currently have two trips- one has most of the journeys but isn’t connected to the pass , and one is the new trip I had to create to get home!
Many thanks
Francesca
I'm afraid it's not possible to merge the 2 trips.
You can add all journeys in the trip that is now connected to your pass, even if they're in the past. Just search using the planner and save them.
Thank you for the reply. Is it possible for me to reconnect the pass to the old trip, as that trip has most of the journeys saved ! Many thanks , Francesca
Is it possible for me to reconnect the pass to the old trip, as that trip has most of the journeys saved !
That won't work. Pass and trip are not supposed to disconnect. After pass activation, you can only change the name of the connected trip.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.