pass not connected

  • 17 May 2023
  • 1 reply

Hi, today I started traveling with Interrail. In the morning everything was okay, but suddenly everything disappeared from the app and there is a description that the Pass is no longer connected. I logged out via my passcode again and in the app I see two trips (my old one and a new one named Trip), in the old one there are three days out of four used and in the new one 1 out of 4 I would like to get back my new one but there is no option to change it and it says that this trip is not connected to my pass. How come that my pass and trip disconnected form each other, is my pass still valid? 

Please, I would be very grateful if you helped me because I am abroad and I have no idea what to do. 


Best answer by rvdborgt 17 May 2023, 23:22

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Userlevel 7
Badge +9

The app seems to behave like this sometimes when an app update is installed.

To check your pass, please go to My Pass and check the number of travel days and inbound/outbound journeys. Is it correct?

Unfortunately, you can't reconnect the old trip to your pass. You can add the journeys again in the new trip though. And you can rename it if you want.