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Pass not valid for this connection. What does it mean?

  • 17 February 2022
  • 5 replies
  • 751 views
amcnaughton

I booked a 1 day Eurail France Pass for both my mother and I to travel from London to Paris. And when I select the route I want it says “Your pass or the Pass of a travel companion is not valid for this connection”. Can you please advise?

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Best answer by seewulf 17 February 2022, 18:17

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seewulf
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Userlevel 7
Badge +14

A Eurail France Pass is a ONE Country pass and because of that just valid in France  :) London is in the UK (a different Country) to travel from London to France you can use Standard Fares of Eurostar or you exchange the One Countrypass to a Globalpass (Note even with a Globalpass you still have to pay a supplement on the Eurostar London - France of arround 35€ per Seat)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
amcnaughton

Thank you for the clarification! Can you exchange for the Globalpass if I have already activated both One Country passes?

seewulf
Rank
Userlevel 7
Badge +14

Already activated unused passes first must be deactivated by the Customer Service afterwards you should be able to Start the Refund Process.

maybe @Leo@Felipe.iturrieta or @Nanja  can clarify it :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
M
Rank
Userlevel 7
Badge +5

1-DAY passes do not even exist-or at least not for train travel.

It is as said: cancel, maybe with a fee to pay and order new one.

Felipe.iturrieta
Userlevel 3
Badge +1

Hello @amcnaughton! As @seewulf mentions, the One Country Pass cannot be used to travel between London/UK and France; you'll need to get regular tickets for that trip, or exchange your Pass for a Global one. If your Pass is not used yet, it can be deactivated by my colleagues; if you wish to purchase a Global Pass and request a refund for the unused One Country Pass, please contact my colleagues via https://eurail.zendesk.com/hc/en-001/requests/new?ticket_form_id=360000363678 . To read up on the details of how a Pass Exchange works, check https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy . Cheers!

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