Pass not working; more travel days showing as used

  • 5 August 2021
  • 1 reply

My son and his friend purchased the 6 day per month and under his friends app it says she has used all six days but only has 5 days of travel booked.  The 6th day which they haven’t booked is not on the app.   My son is doing the exact same trip and his app is correct with 5 days of travel and one free day.   They have updated the app and restarted the phone.  No change! Please advise as they are on a train right now. and thank you for your help.


Best answer by Nanja 6 August 2021, 11:47

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Userlevel 7
Badge +8

Hi, please get in touch with our Customer Support team directly here. They will be able to look into it and assist you further.