Solved

Pass shows more days used then booked

C

Hello!

I booked a 7 day pass and I cancelled a travel day and my pass is now showing I have used 2/7 days even though I have no trips booked. My travel dates are in June so I’m well ahead of cancellation policy. Has this happened to anyone else? And how do you gain these days back?

Thanks!

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Best answer by rvdborgt 9 May 2022, 01:12

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Cai

4 replies

R
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Userlevel 7
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How did you cancel the travel day? Did you go to My Pass, select the travel day and then tap on "Cancel travel day”? What happens if you do that now for travel day 2?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C

Hello!

Yes that's how I cancelled. This is my first time using the Eurorail pass and I'm worried I've somehow lost 2 days of travel. 

 

Cai
R
Rank
Userlevel 7
Badge +9

The dotted circles suggest that travel days 2 and 3 are active but without any journeys.

  1. What does it say when you select travel day 3? Does it show a date? If yes, can you cancel it?
  2. If you can cancel travel day 3, then try the same with travel day 2.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C

Thank you rvdborgt! I got it to go away when I cancelled day 3 and then day 2. Thank you! 

Cai

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