My passes did not arrive and Our holiday starts tomorrow. How can I contact interrail? I tried by email, messenger…
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Passes did not arrive! and I leave tomorrow!
Best answer by AnnaB
What was the promised delivery date when you bought the pass? When did you buy the pass?
Is it a discounted pass?
I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request where you say that you are currently travelling (you are supposed to be travelling tomorrow)
Use this link to come to the request database.
https://eurail.zendesk.com/hc/en-001/requests/new
Click "Sign in" in the upper right corner.
Enter your email address and Click " Get a password".
If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.
If you get a password, you can then log in and look at the status of your request.
What was the promised delivery date when you bought the pass? When did you buy the pass?
Is it a discounted pass?
I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request where you say that you are currently travelling (you are supposed to be travelling tomorrow)
Use this link to come to the request database.
https://eurail.zendesk.com/hc/en-001/requests/new
Click "Sign in" in the upper right corner.
Enter your email address and Click " Get a password".
If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.
If you get a password, you can then log in and look at the status of your request.
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