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Passes did not arrive! and I leave tomorrow!

  • June 30, 2022
  • 1 reply
  • 42 views

Anais Van Hoorebeke

My passes did not arrive and Our holiday starts tomorrow. How can I contact interrail? I tried by email, messenger… 

Best answer by AnnaB

What was the promised delivery date when you bought the pass? When did you buy the pass?

Is it a discounted pass? 

 

I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request where you say that you are currently travelling (you are supposed to be travelling tomorrow)

Use this link to come to the request database.

https://eurail.zendesk.com/hc/en-001/requests/new

Click "Sign in" in the upper right corner.

 

Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

 

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  • Railly clever
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  • June 30, 2022

What was the promised delivery date when you bought the pass? When did you buy the pass?

Is it a discounted pass? 

 

I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request where you say that you are currently travelling (you are supposed to be travelling tomorrow)

Use this link to come to the request database.

https://eurail.zendesk.com/hc/en-001/requests/new

Click "Sign in" in the upper right corner.

 

Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

 


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