Hi
I've just payed my 15d/2m pass BUT in my account i see the ended day 11 of January!?
What's happened?
Thank You all in anticipation
Answer
payed for 2 month and my account say 1 month
Best answer by Camilo.
Hi
Could you please contact customer service? Otherwise, you can also send me a private message with your order number. I will be happy to assist.
Have a lovely day!
What does it say on your confirmation e-mail?
Where do you see the information about your pass being valid until the 11th of January.
When do you plan to travel? Have you activated your pass?
Just a suggestion, you have 11 months to activate your pass which would be Nov 11 2023, and then 2 months to use it so the very last day of travel would be Jan 11th 2024. (Or obviously 2 months after you activate and start travelling.)
+3- Eurail Moderator
- Answer
Hi
Could you please contact customer service? Otherwise, you can also send me a private message with your order number. I will be happy to assist.
Have a lovely day!
Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
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