Hi, looking up reservations on the Thalys on the EURail site and saw that reservations were required but no sign that reservations weren’t available for passholders. I bought my family EU passes because we are taking the train for several days, and then went back to make the reservation, and it’s no longer available because they have allocated all their seats to passholders. If I had known I couldn’t get a reservation with the pass I would not have bought it! What can I do besides just request refund?
I feel like this is a flaw on their reservations page-- if a reservation is not available for pass holders, they should list it on their route itineraries, even if a pass is not yet added to the account!
Best answer by NanjaView original