Problem to add my pass on my mobile phone ''details don't match''

  • 5 August 2021
  • 1 reply

Hello ! I bought 2 mobile pass but I am not able to add them on the app. It says « your details don’t match ». I tried to reload and reload the app or to add the passes on another mobile phone but it still don’t work. I am supposed to travel, within a few days everything is planned but the customer still don’t answer so I can’t book my first travel. Is someone able to help me ? Thank you very much !! Mélanie.


Best answer by Nanja 6 August 2021, 11:52

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1 reply

Userlevel 7
Badge +8

Hi, you did the right thing by contacting Customer Support. Please provide me with your email address via a private message so that we can assist you further.