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Problem with Rail Planner app V 50.38.0

  • January 30, 2026
  • 2 replies
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Full steam ahead
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​@Eurail Community Moderator The app downloads continuously the tickets, but this never ends, or ends with an error message (time-out?) and the app starts again the download. A restart of the app doesn’t solve this problem. In my case, the pass was already activated and and I can see the tickets.

EDIT: On iOS 26.2.1

Best answer by rvdborgt

Try restarting the phone. If that doesn't help, then maybe uninstall/reinstall helps? You shouldn't loose any data.

If that doesn't fix the issue and you need help fast, then it's probably best to contact customer support.

I don't have this problem (yet) on Android, but I see that the latest Android version is currently still 50.37.0.

The information I provide may contain errors and are not official responses from Eurail/Interrail.

2 replies

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Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • January 30, 2026

Try restarting the phone. If that doesn't help, then maybe uninstall/reinstall helps? You shouldn't loose any data.

If that doesn't fix the issue and you need help fast, then it's probably best to contact customer support.

I don't have this problem (yet) on Android, but I see that the latest Android version is currently still 50.37.0.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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    • Danhiel
    • Author
    • Full steam ahead
    • January 30, 2026

    ​@rvdborgt Thanks for the answer. I will try later because I’m currently shortly after Hannover and I don’t want to loose my ticket until Basel.

    First defective point (Weichenstörung...).

    The information I provide may contain errors and are not official responses from Eurail/Interrail.
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