Problem with the discovereu pass

Hi, my Interrail Global Pass starts next week on Tuesday morning. I wanted to check if everything is working and if I have any issues beforehand. It seems that I am apparently offline in the app. I can´t look at my pass I cant look at the Tickets or do anything. I have tried restarting my phone, switching wifi off and on I don´t know what else I can do to fix the problem. I am not able to deactivate my pass and move it to another device. I dont want to reinstall the app either, I had issues with that in the past, where in needed the support to unlock my pass for me to lock into my discovereu app.