Hello,
unfortunately I cannot access my travel pass on the rail planner app anymore.
I had added the pass a few months ago on my phone.
When I try to add the pass again, I always get the notice that another device is using this pass. But that’s not possible since I get that notice on both my devices.
Does anyone know how to fix this?
Thank you in advance for the help.
You need to get Customer Support to disconnect your pass from whatever device it is connected to. Use the form below to contact Customer Support.
https://eurail.zendesk.com/hc/en-001/requests/new
Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.