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Promotional pass brought in Feb 21 -refund/exchange

  • 20 July 2021
  • 2 replies
  • 80 views

Bought 2 global interrail passes in Feb 21 and now because of COVID and extra cost of tests etc, we cannot travel.  We are sure it  said they were exchangeable when we booked them but the website says promotional passes are not.  Passes due to start 24 July so urgently need answer.

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Best answer by seewulf 20 July 2021, 20:21

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Userlevel 7
Badge +15

the fast way to contact the support is this new form https://eurail.zendesk.com/hc/en-001/requests/new as here they can priorise the the messages :)

Userlevel 7
Badge +9

Bought 2 global interrail passes in Feb 21 and now because of COVID and extra cost of tests etc, we cannot travel.  We are sure it  said they were exchangeable when we booked them but the website says promotional passes are not.  Passes due to start 24 July so urgently need answer.

The important thing is to know what you bought and where you bought it. If you bought your pass from the Interrail website, please check the e-mail you received after your purchase. Does it mention a "Plus upgrade”?

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