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QR Code missing

  • 14 October 2021
  • 1 reply
  • 17 views

Am I able to get a refund since My pass has no QR Code and this has made it impossible to use the pass?

I purchased a 10 day pass, was able to book my first ticket and have not been able to use the pass since. 
I’m currently traveling, EURail has no one to contact  and responses are delayed for 7 days. 
I purchased this pass in good faith. but it unfortunately it is a subpar product/service and should be fixed before it is sold to consumers.

 I have spent hours at counters trying to make reservations and have to end up paying out of pocket every time. I would like to be refunded the the unused 9 trips I have left on my pass since I’m not from Europe.

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Best answer by Nanja 15 October 2021, 10:44

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Userlevel 6
Badge +7

Hi Fredricka, I am sorry to hear you have not been able to use your Pass due to issues with the QR code. You did the right thing, by contacting our Customer Support team as they can assist you with the QR code issue or refund. Can you provide me with your email address via a private message so that we can assist you further. Cheers, 

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