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QR code reading error in Berlin S-Bahn

  • 19 November 2021
  • 4 replies
  • 81 views

I'm Eurail Pass holder.

I boarded the Berlin S-Bahn yesterday and I showed a mobile QR, but the reading was not successful and I got a penalty paper.

I just emailed a protest, Is there anything else I can do?

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Best answer by Angelo 20 November 2021, 10:02

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Userlevel 7
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I just emailed a protest, Is there anything else I can do?

Who did you email?

Do keep all paperwork. Any extra costs can be claimed via customer service.

Just curious, did they page down on your screen to look at the readable information? That's the same information as in the QR code.

Who did you email?

I sent to https://www.sbahn-ebe.de/ written on penalty paper.

Userlevel 4
Badge +2

Just curious, did they page down on your screen to look at the readable information? That's the same information as in the QR code.

This would be very interesting to know. Because, when the QR Code doesn’t work, than the conductor has to read the information on the app, but unfortunately not all conductors know this.

Maybe they wasn't conductors but only ticket checking people that doesn’t know all the rules and fares. 

 

P.S. Write also to the costumer service of Eurail!

P.S. Write also to the costumer service of Eurail!

I also sent it.

Thank you for your help.

I would like to wait for a reply from customer service.

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