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Question about booking and issuing the ticket

  • 21 December 2022
  • 7 replies
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Good morning, I'm from Brazil and I'm using a translator, I apologize if any words are wrong. In March 2023 I will be in Europe for 15 days. And in a few days, I will use the Eurail train. I bought the 4-day Global Pass.

I have two doubts:

 

RESERVATIONS
Can reservations only be made 90 days before each destination?

Is it done through the app or on the Eurail website?

 

TICKET
On the day of train travel, how does it work?

Will I have a QRCode in the app or will I have to issue a printed voucher?

Will Eurail provide me with something to mark the days of using my Global Pass?

 

I confess that I'm a little lost for having bought it.

If you can help me more or less with how to book and pick up tickets later during the trip, I would be very grateful.

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Best answer by rvdborgt 21 December 2022, 14:38

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Different railway companies have different timeframes for reservations from 180 days for Eurostar to 30 days for others. 

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

 

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

this is another question I had. I'm taking the first train on March 23rd, for example.I saw that you have the option to activate the pass in the Eurail app now.If I have it today, does my pass count for one month or will it only count on the date of my first trip, which would be March 23rd?When do you advise me to activate it? Days before the first trip?
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RESERVATIONS

Is it done through the app or on the Eurail website?

The app can't book reservations. It only forwards to some of the websites where you can book reservations, including the Eurail website. But see AnnaB's explanations.

TICKET
On the day of train travel, how does it work?

Will I have a QRCode in the app or will I have to issue a printed voucher?

Will Eurail provide me with something to mark the days of using my Global Pass?

Your pass is in the app and you'll have a QR code in the app for each travel day. There's nothing to print. The app keeps track of your travel days.

Please check this page:

https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/getting-started

There's also a FAQ section:

https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/mobile-pass-faq

Reservations are separate and can be printed or often also shown on screen. When bought at a ticket office, you normally get them on paper.

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this is another question I had. I'm taking the first train on March 23rd, for example.I saw that you have the option to activate the pass in the Eurail app now.If I have it today, does my pass count for one month or will it only count on the date of my first trip, which would be March 23rd?When do you advise me to activate it? Days before the first trip?

In the activation process, you choose the start date and it will count one month from there. So that would be 23 March until 22 April.

The advice is not to activate until shortly before you board your first train. Or to test activation (with a start date in the future) and then cancel activation again.

The app can't book reservations. It only forwards to some of the websites where you can book reservations, including the Eurail website. But see AnnaB's explanations.Your pass is in the app and you'll have a QR code in the app for each travel day. There's nothing to print. The app keeps track of your travel days.

Please check this page:

https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/getting-started

 

if I'm traveling with my girlfriend, does everyone need to have their pass on their cell phone, or can I manage both on my cell phone?
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You can have them all on one phone if you want. But that also means you can't travel separately if needed. You can't move a pass from one device to another without the help of customer support, so I'd put the passes on separate phones.

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There are mixed views on whether to have both on the same device or separate, as there is no difficulty with either option. The general factor in the decision is whether you may need to separate e.g. for one to return early, when separate devices would be needed.

Note once a pass is activated it can only be transferred to another device by contacting Eurail customer service to remove it from the existing device, eg if lost or damaged.

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