I installed the Interrail Rail Planner App (several times). But my mobile is always shutting down, when opening it. I´ve tried various ways solving the problem (reinstalling, App Settings as proposed, ...), but nothing has changed. Now it´s only 3 weeks to go, before our trip begins. The seat reservations are bought. What can I do, if I should not find a way to start the App on my mobile? How can I activate my pass and proof / show my tickets?
I reported the problem to the customer service some weeks ago, but the advice wasn´t helpful. The prior condition was always a started app e.g. for error logging and so on. But as I wrote: The mobile (Huawei P 8, Android 6.0, is shutting down after starting the app before I can do anything.
Best answer by rvdborgt
The Google store says that Android 6 or higher is required:
So please contact customer service: