Skip to main content
Answer

Refund

  • April 12, 2023
  • 3 replies
  • 85 views

Hello, I purchased a Pass for 4 days. However, when making the reservation for each day, one of the segments I need does not exist on Eurail. Therefore, I would like to refund or cancel only 1 day, making it a 3-day Pass.

Best answer by Al_G

You can contact customer services here https://eurail.zendesk.com/hc/en-001/requests/new

Read the conditions on refunds and exchanges here https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy

If you haven’t started using it you can exchange most passes for a €15 fee.

3 replies

Forum|alt.badge.img+6
  • Full steam ahead
  • Answer
  • April 12, 2023

You can contact customer services here https://eurail.zendesk.com/hc/en-001/requests/new

Read the conditions on refunds and exchanges here https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy

If you haven’t started using it you can exchange most passes for a €15 fee.


Forum|alt.badge.img+10
  • Railly clever
  • April 12, 2023

What segment are you missing? Not all timetables are shown on the Eurail website and in the Railplanner app.


Forum|alt.badge.img+10
  • Full steam ahead
  • April 12, 2023

Your pass is valid on the majority of trains running in Europe so if you know there is a railway station in each town/city you are checking we can help you work out why you can’t find a routing. There may be many reasons for this not showing, but the community has members who have huge experience of all the ways from A to B. They will also give you an idea of comparable costs of with and without a pass.

OOI there are no 3 day global passes.