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Refund Eurail Global Pass

  • 25 April 2022
  • 8 replies
  • 307 views
I

Hi,

I have purchased a Eurail Global Pass on April 14th that I have NOT used yet. I sent several emails in the past week in order to have a full REFUND but had NO response yet. However, the website indicates it should only take 48 hours to have a response… I need a refund as soon as possible please this is an emergency. My pass number is EU30496688. I got the 10 days within 2 months - 2nd class pass. 

Contact me please -

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Best answer by Marion 29 April 2022, 15:21

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8 replies

R
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Userlevel 7
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The refund procedure is explained here. Did you follow the steps?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
I

Yes, I went to the refund and cancellations but it tells me I’m not eligible! I don’t understand. I have NOT used my pass.

 

 

R
Rank
Userlevel 7
Badge +9

Have you activated your pass (assuming you have a mobile pass)? If so, what was the first travel day?

You can cancel the first travel day before it starts: go to My Pass, select the travel day and tap on Cancel travel day.

If the first travel day has already started, then you'll have to wait for customer service to reply. They're currently very busy and I doubt if sending multiple mails about the same issue will help.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
I

I have activated it but NOT used it. The first travel date is May 2nd

Marion
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Userlevel 3
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I have activated it but NOT used it. The first travel date is May 2nd

Hi Iona, You need to deactivate your pass first.You can find more information on how to proceed here. Then you will be able to ask for your refund. I hope this helps.

Hi,

I have purchased a Eurail Global Pass on April 14th that I have NOT used yet. I sent several emails in the past week in order to have a full REFUND but had NO response yet. However, the website indicates it should only take 48 hours to have a response… I need a refund as soon as possible please this is an emergency. My pass number is EU30496688. I got the 10 days within 2 months - 2nd class pass. 

Contact me please -

I removed your email address from your post for privacy reasons, customer service will get back to you as soon as possible.

Cheers,

Please ask questions in the forum instead of sending me a private message, as I won’t be able to respond to those.
RobertKarin Harris

I can not deactivate or cancel travellers or trips, my pass starts on the 10th and i would like to cancel it all and i can not understand how to do it?

A
Rank
Userlevel 7
Badge +9

I can not deactivate or cancel travellers or trips, my pass starts on the 10th and i would like to cancel it all and i can not understand how to do it?

@RobertKarin Harris Please post screen shots that show what you try to do and describe what happens. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Rank
Userlevel 7
Badge +9

If your pass starts on 10 June, you should be able to cancel it before the 10th, see this procedure.

If that doesn't work for you, then please post screenshots of where you get stuck.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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