Refund for paper tickets that never came

  • 28 June 2022
  • 2 replies


I am wondering if anyone has advice on getting through to someone at Eurail to process a refund. We purchased 3 paper global passes on April 3, which never came. After spending hours trying to contact Eurail and the postal service, we ended up purchasing replacement mobile passes and requesting a refund.

However, we have still not heard anything back with regards to our refund request. The tickets were nearly $1,200 and we have not received any indication that they will be refunded (despite paying extra for pass protection). I am wondering if there is a way to speak with a live person by phone or email? Any tips are much appreciated!

Jamie G 


Best answer by AnnaB 28 June 2022, 23:42

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There is no phone number available.

I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you can enter a new request asking for information about your refund.

Use this link to come to the request database.

Click "Sign in" in the upper right corner.


Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

Thanks Anna!